Return/Exchange policy
Returns or exchanges are accepted within
30 days of the order
date. Returned merchandise
must be in new, unworn condition with
the original tags attached. We will gladly refund the
cost of
the item. Shipping charges will not be refunded. Return shipping
is the responsibility
of the purchaser.
We will not
accept returns that are not in new condition or beyond
30 days,
unless the item is determined to be defective. If merchandise is
received, that is
ineligible for return, the customer will be
responsible for the shipping cost to have the item returned.
**Our return policy will be extended for holiday gift purchases made after November 15th, 2010.
Returns will be accepted until Monday, January 9, 2012.
Packages refused or returned to sender will be issued a refund less the original shipping
charges and the return charges assessed by the carrier.
If you would like to make an exchange, please call or e-mail us
and let us know the item you
would like in exchange and we will
hold the item for you. This will insure that the item you want
will not be sold out prior to receiving your return. There is no shipping charges for exchanges.
It takes approximately 3 business days from the day we receive a returned item to process the
requested refund or exchange.
Items noted as "Final Sale" are not eligible
for returns or exchanges. Final Sale items are clearly
marked as such in the item's title, as well as, the item's description.
Sale/Price Adjustment Policy
We do not make price adjustments on previous sales or resell a returned item at the lower sale
price. Sale
prices apply only to purchases made during that particular sale period.
Return of items purchase with a flat rate discount
When items are purchased on a dollar off promo (for instance
$20 off a $100 purchase or more),
the discount will be prorated
for each item. Therefore, any returned items will be credited at
the
actual prorated price paid. For instance, if you have $20
off promo and you have a $110 purchase
for two items priced at
$34 and $76, prior to the discount. $20 off $110 equals an
18.18% discount,
therefore each item would be discounted by
18.18%. The actual price paid for each items would then
be
$27.82 and $62.18 respectively.
We reserve the right to cancel any order at the sole discretion
of Simply Tall management.